FitCraft Support

How can we help?

Questions, bugs, account trouble—send us a note. Give us a little context and we’ll help you find the next step.

Before you send

A few details help us help you faster.

  1. 01
    Your FitCraft account email

    Use the email connected to your account when possible.

  2. 02
    Your device and software

    Tell us whether you use iPhone or Android and include your operating system version.

  3. 03
    What happened

    Describe what you expected, what you saw, and attach a screenshot if it helps.

Quick answers

Common support questions

How do I manage or cancel my subscription?

Subscriptions purchased through Apple or Google are managed from your App Store or Google Play account. If you are unsure where your subscription was purchased, email us and we’ll help you identify it.

I have a card charge I do not recognize. Is it from FitCraft?

Check the name on the charge. A charge from FitCraft appears on your card statement as APPLE.COM/BILL (Apple App Store), as GOOGLE *FitCraft Studios (Google Play), or as GETFITCRAFT.COM (our web checkout at lets.getfitcraft.com). FitCraft Studios does not bill under any other name. FitCraft Studios does not operate fitcraf.com and does not bill under the names FITCRAF or FITCRAF.COM. A charge under those names is not a FitCraft subscription, and FitCraft cannot cancel or refund it. If you see a charge under those names, contact your card issuer.

How do I delete my FitCraft account?

Open FitCraft, go to Settings, and choose Delete Account. If you cannot access the app, email us from the address connected to your account.